Terms & Conditions

Booking and confirmation

An enquiry becomes a confirmed booking only after we share a written quotation and you accept it, and after the agreed advance is received where an advance applies. Until then, vehicle availability is not held.

We share the driver's name and contact number before the journey so you can reach the vehicle directly on the travel day.

Fares and what they include

Every trip is quoted individually. A quotation states the vehicle, the included kilometres or days, and the driver allowance. Unless the quotation says otherwise, the following are billed separately at actuals.

• Tolls, state permits and parking charges
• Entry fees at parks, monuments and temple complexes
• Driver night halt allowance for overnight trips
• Extra kilometres or hours beyond the agreed package

Payment

Payment terms are stated in the quotation. Balance payment is due at the end of the journey unless agreed otherwise in writing. Receipts are issued for every payment.

Cancellation and changes

Tell us as early as possible if plans change. Cancellations made well before the travel date are usually refunded in full less any non-recoverable costs such as permits already purchased. Late cancellations, no-shows and peak-date bookings such as weddings and festival travel may attract a charge, which will be explained at the time of booking.

Route or timing changes on the travel day are accommodated where possible and may change the final fare.

Vehicles and substitution

We aim to provide the exact vehicle category booked. If a mechanical or unforeseen issue arises, we may substitute a vehicle of the same or higher category at no extra cost to you.

Driver hours and safety

Drivers follow legal driving-hour limits and require reasonable rest on long journeys. For everyone's safety, the driver has the final say on road, weather and route conditions. Alcohol, smoking and prohibited substances are not permitted inside our vehicles.

Luggage and belongings

Luggage must fit safely within the vehicle. Please declare bulky items such as wedding material, picnic supplies or equipment when booking so we can suggest the right vehicle. Personal belongings remain the passenger's responsibility; we are not liable for items left in the vehicle, though we always try to return them.

Delays beyond our control

Traffic, weather, road closures, strikes and other events outside our control can affect timings. We keep you informed and re-plan where possible, but we cannot accept liability for consequential losses such as missed flights or trains. For airport and railway transfers, please allow a comfortable buffer.

Damage

Any damage or excessive soiling caused inside the vehicle by passengers is chargeable at actual repair or cleaning cost.

Governing law

These terms are governed by Indian law, and disputes fall under the jurisdiction of courts in Bhopal, Madhya Pradesh.